Customer Reviews Analytics using Cortex

OVERVIEW

This solution architecture shows how to analyze collated customer reviews for Tasty Bytes, a fictitious restaurant company, using Snowflake Cortex.

  • Translate multilingual customer reviews and categorize unstructured review data at scale
  • Identify user’s intent to recommend from reviews
  • Predict customer sentiment from reviews
  • Automate email generation based on the customer review, assisted by an LLM

Snowflake Features Used

Quickstart
What will you build? Customer Reviews Analytics using Snowflake Cortex

Solution Architecture: Customer Review Analytics using Snowflake Cortex

  • Perform complex reasoning tasks with your text data using COMPLETE.
  • Extract information from unstructured or semi-structured data using EXTRACT_ANSWER.
  • Automatically get a synopsis of text with SUMMARIZE.
  • Detect the mood or tone of text using SENTIMENT.
  • Translate documents to other languages using TRANSLATE.

HANDS-ON TECHNICAL RESOURCES